Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
Orders will be delivered by the date you see on the product page for your location.
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.
No, the Open Box Delivery option is available on select products and locations only.
You will get to know if a product has an Open Box delivery option on the 'Checkout' page at the time of placing your order.
You will receive the OTP via an SMS when the product is out for delivery. You will also be able to see this in the 'Orders' section of the app.
You should share the OTP with the delivery executive only after verifying the product thoroughly. This will confirm that you have inspected the item before it is marked as delivered.
Yes. To reactivate your PotoEssentials account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.
As the verification step is a one time process, you won't have to do it again once your account is verified.
An OTP (One Time Password) or verification code is a password/code used to verify your
mobile number or email ID when you log into your PotoEssentials account for the
first time.
OTP verification will be also be done in other cases like creating an account, password
recovery, and updating email/mobile details.
To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your PotoEssentials account without any hassles once this is done.
The different modes of refund available are:
Payment mode: Cash on Delivery
1. UPI (Amount less than Rs 1000) - Refund will be processed to the UPI account for which UPI ID has to be shared
2. Gift Card (Amount less than Rs 10000) - Refund will be processed to Gift Card account
3. Bank account (IMPS/NEFT) - Refund will be processed to bank account for which bank details have to be shared
Once the refund has been processed, the bank takes some time to reverse your initial transaction and complete the refund. However, the refund amount can be seen in your account within the time frame provided to you. Please contact your bank with the refund reference/UTR number in case you don't see the refund amount in your account after the specified timeframe.
Yes, you will get a complete refund to the extent of the EMIs paid (if any) in case the
order is cancelled or returned.
However, banks may charge some cancellation/refund or pre-closure charges. Please check
with your respective bank for their policy for cancellations, refunds, and pre-closures.
*Orders for certain items cannot be cancelled after 24 hours of order placement, or
returned once delivered. Please check the seller's cancellations & returns policy on the
product page for details.
No, the refund for an order placed using the Bajaj Finserv payment mode can only be done to the bank account linked to the Bajaj Finserv EMI Network Card.
This can happen due to an unexpected issue. If you have already received your order, please ignore any such message.
Once a return is requested, the pickup address cannot be changed. You can cancel this return request and create a new one with the updated address.
Yes, you can request the pickup executive to reschedule it based on your convenience. It's important to note that the courier will only make 3 pickup attempts post which it will be cancelled.
| Size | US | Bust | Waist | Low Hip |
|---|---|---|---|---|
| XS | 2 | 32 | 24 - 25 | 33 - 34 |
| S | 4 | 34 - 35 | 26 - 27 | 35 - 26 |
| M | 6 | 36 - 37 | 28 - 29 | 38 - 40 |
| L | 8 | 38 - 29 | 30 - 31 | 42 - 44 |
| XL | 10 | 40 - 41 | 32 - 33 | 45 - 47 |
| XXL | 12 | 42 - 43 | 34 - 35 | 48 - 50 |
Measure around the fullest part of your bust.
Measure around the narrowest part of your torso.
With your feet together measure around the fullest part of your hips/rear.
